NIGHTINGALE PATIENTS – CLICK HERE TO SUBMIT A TRIAGE REQUEST

From Monday the 16th of October, Nightingale medical centre will be moving to a total triage system. This means, to access an appointment you will need to fill in a triage request. Once the request has been triaged we will contact you with the outcome, this may be an appointment with a clinician or it

Need help with a non-urgent medical or admin request? Contact us online.

Book an Appointment

All of our GP appointments will continue to be completed via telephone triage. Please do not come into the surgery unless requested to do so by one of our clinicians.

SystmOnline

It is easier and quicker to manage your appointments via our online service. Simply log in and select an option.

NHS App

Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.

Download on the App Store
Get it on Google Play
NHS App

Can another Healthcare Professional help?

Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

Patients will be seen in surgery by appointment only. Our receptionists will ask you a few simple questions to ensure the most appropriate Clinician sees you.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

Booking your appointment by Phone – Nightingale Medical Centre

Telephone number: 01733 615090

Please select the appropriate option between 1-3 for the service you require.

1. Press for Emergencies only, Home visit requests and Health Care Professionals (available between 8.00am and 6.00pm)

2. Press to cancel an appointment – voicemail service (available between 08.00am – 06.00pm)

3. Press for appointments and general enquiries (available between 08.00am and 5.30pm)

Appointments may be made by telephoning the surgeries direct appointments line, these numbers are allocated for appointment booking only, and all other services remain on the main surgery number.

  • Bookings are taken daily by telephone from 8:00am – 5:30pm or you can call in to make an appointment (Please note the phone lines open at 8:30am at Ailsworth Medical Centre tel: 01733 380686).
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.

Appointments

Nursing Appointments

We are offering pre-bookable Nursing appointments.

Routine

Routine appointments can be booked up to 12 weeks in advance; please ask the receptionist.

Urgent

Urgent cases will always be triaged on the same day by the first available Clinician to asses the degree of urgency.

Triage Urgent Problems

In addition to routine appointments there will be an extra session each day to deal with urgent problems. Please note this is for urgent conditions that cannot wait a few days. In these circumstances, please telephone the surgery and the receptionist on duty will take your name and contact number. A Clinician assess your symptoms and will ring you back. Sometimes you may not need to be seen by any of the healthcare professionals at the surgery, but would be better treated by a visit to the pharmacy. If it is necessary for you to be seen by the clinician covering emergencies.

As these sessions are very busy and the doctor is responsible for dealing with emergencies, we cannot guarantee you will be seen at the agreed time. Nor is it likely that you will be able to see the doctor of your choice. If you wish to see your GP of choice, please book a routine appointment. If your problem is not urgent you may be asked to re-attend at another time to be seen routinely. We make this stipulation out of consideration to other patients. We do offer priority for frail and elderly people and young children. Please mention to the receptionist at the time of booking that the appointment is for a patient in one of these categories.

Additional information

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Interpreting Services

Should you require a member of your family require an Interpreter when coming to see the Doctor or Practice Nurse please ensure you notify the receptionist so an Interpreter can be booked

Normally we ask for 24 hour’s notice to arrange these interpreter Appointments.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

Patients Over 75 Years of Age

If you are 75 or over, you should be seen annually either by your doctor, practice nurse, district nurse or health visitor. This can be arranged at the surgery or, if that is not possible, a home visit will be arranged.