NIGHTINGALE PATIENTS – CLICK HERE TO SUBMIT A TRIAGE REQUEST

From Monday the 16th of October, Nightingale medical centre will be moving to a total triage system. This means, to access an appointment you will need to fill in a triage request. Once the request has been triaged we will contact you with the outcome, this may be an appointment with a clinician or it

Need help with a non-urgent medical or admin request? Contact us online.

Duty of Candour

We share a common purpose with our partners in health and social care – and that is to provide high quality care and ensure the best possible outcomes for the people who use our services. Promoting improvement is at the heart of what we do.

We endeavour to provide a first class service at all times but sometimes things go wrong and our service may fall below our expected levels.
In order to comply with Regulation 20 of the Health and Social Care Act 2008 (Regulations 2014) we pledge to:
  • Have a culture of openness and honesty at all levels
  • Inform patients in a timely manner when safety incidents have occurred which may affect them
  • Provide a written and truthful account of the incident, explaining any investigations and enquiries made
  • Provide a written apology
  • Provide support if you are affected directly by an incident.